For many businesses, particularly small businesses, maintaining an in-house IT help desk is simply too expensive. Even with an affordable, self-service software solution in place, users still need to connect with technology experts when larger issues arise – this is where Ethos can step in and help.
Call & Chat Functions:
- No internet access
- Cannot send/receive email
- Desktop Windows applications do not work
Inform Us When:
- New/removed users
- New/removed contact information
- New/removed devices
- New/removed passwords
- New/removed physical address(es)
- New/removed applications
Ethos Informs You When:
- We see drives nearing capacity
- A device or service has gone down and not been restored
- A device has not logged back in to receive update
- A field service tech needs to be dispatched to your site
- Any other situation that you need additional support
